FAQ
CPAP Questions First-Time Users Ask
Short, honest answers. Ask us anything else on WhatsApp.
Does it matter whether our Cheras address is on the KL or Selangor side?
No. Delivery covers every location in Malaysia, on either side of Cheras. Share the full address with the taman and postcode on WhatsApp, and the arrangements are confirmed there.
Is the AirStart 10 simple enough for my grandmother to use alone?
Using it takes two steps: plug it in, then press Start. Her doctor sets the pressure, and a family member may still want to help with the mask and the water tub for the first few nights.
Do I need a prescription or sleep study before getting a CPAP?
Your doctor decides whether CPAP is right for you and sets your pressure. If you have a sleep study report or prescription, share it with us when you enquire. If you have not seen a doctor yet, that is the place to start.
Should I buy or rent my first CPAP machine?
Renting lets you get used to CPAP before committing: the AirStart 10 is RM280 / month and the AirSense 10 AutoSet is RM450 / month. Part of the rental can count towards buying later, and we confirm how much on WhatsApp.
What is the difference between the AirStart 10 and the AirSense 10 AutoSet?
Both adjust pressure automatically and have a built-in humidifier. The AirStart 10 keeps things simple: plug in and press Start. The AirSense 10 AutoSet adds comfort features such as AutoRamp™, Expiratory Pressure Relief (EPR™) and Climate Control.
Can I rent the AirMini CPAP?
The AirMini is listed for purchase only, from RM4,900. For rental, the AirStart 10 and AirSense 10 AutoSet are available.
How do I choose a CPAP mask type?
Nasal masks cover the nose, nasal pillows rest at the nostrils and full face masks cover the nose and mouth. People who breathe through the mouth at night are often pointed to full face masks, but fit is personal. Your doctor or therapist can advise, and we can talk through the options. Masks are from RM600 (mask only).
What comes with a CPAP rental, and is there an upfront payment?
What is included, any upfront payment and the minimum rental period are confirmed with you on WhatsApp before you commit.
Do you deliver CPAP machines to my area, and how do I pay?
Delivery is available across Malaysia, and the arrangement is confirmed with you on WhatsApp. You pay by online bank transfer.
Will a CPAP machine guarantee better sleep?
No one can promise that. A CPAP delivers air at the pressure your doctor prescribes, and how it works for you is something to review with your doctor. We help you choose and set up the equipment.
This site gives general guidance, not medical advice. Your doctor decides on CPAP therapy and its settings.